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kytovec
New member
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Message 1 of 2
155
Flag Post

HP support assistant could not install audio driver

HP Recommended
HP ProBook 440 G5
Microsoft Windows 10 (64-bit)

Hello, after i go through the instalation process via HP support assistant it asks me to restart. After i do that the driver is stil in the app as if i didn't instal it. I tried 3 times without success. 

 

Thank you for any answer.

1 REPLY 1
banhien
Level 20
Level 20
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Message 2 of 2
Flag Post
HP Recommended

@kytovec 

 

Please try to download and install yourself

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111208.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Conexant) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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