HP support assistant download and install

[samzel]

Could not open HP support assistant.  I uninstall HPSA in control panel.  I downloaded new version and tried to install.  Install started, cleaned up old files but when it was "completing the installation kept running over, and over again.   Error 1602,  Installation failed.   

Thanks for your help in advance.

[zoey7886]

@samzel, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Support download and install!  
We're thrilled to have the opportunity to assist you and provide a solution.

Here’s how you can troubleshoot HP Support Assistant (HPSA) installation failure - Error 1602 on your HP Laptop PC 15-dy2000 running Windows 11:

Perform a Clean Uninstallation of HPSA

1. Open Control Panel > Programs and Features.
2. If HP Support Assistant is still listed, uninstall it.
3. Open File Explorer and navigate to:
   • C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\
   • C:\Program Files (x86)\HP\
4. Delete any HP Support Assistant folders.
5. Press Win + R, type %temp%, and delete all temporary files.
6. Restart the laptop.

 

Run HP Support Assistant Uninstaller (HP Uninstaller Tool)

1. Download the HP Support Assistant Uninstaller from the HP website.
2. Run the tool to remove any leftover files.
3. Restart the system.

Disable Antivirus & Run Installer as Administrator

1. Temporarily disable antivirus/firewall software (if any).
2. Right-click the HPSA installer and select Run as administrator.
3. If prompted, allow the installation to proceed.

Check Windows Services & Install HP Framework First

1. Press Win + R, type services.msc, and press Enter.
2. Find Windows Installer, right-click, and select Restart.
3. Download and install HP Support Solutions Framework before HPSA.
4. After that, try installing HP Support Assistant again.

 

[zoey7886]

If you’ve tried all these steps and still face issues, let me know what error appears now, and I’ll assist further! 😊

Take care and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[samzel]

This not work.I did not find the HP support assistant uninstaller at HP web site.  nor did I find it on my pc. 

I only deleted the temp files that had .tmp.  I folloother info that you sent ,    I download and installed  HP support solution framework first and the tried to install HP support assistant but it did not complete.  The green line filled and sztarted over again for  several times.   I got the same error message as before 1602.  I was installing as adm.  I installed to:

C: SWsetup\sp155262.  The 2nd solution that you sent did not work   either/

Oh Whoa is me!! ☹️

[samzel]

As I explained in previous reply this solution did not work either, 

[zoey7886]

@samzel, Welcome to the HP Support Community! 

We're here to help you tackle that HP support assistant! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,