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‎11-04-2020 03:25 PM

HP Recommended
Product: Pavilion X360
Operating System: Microsoft Windows 10 (64-bit)

Needed to download the HP support assistant. Downloaded OK and said it was installed but not found on the computer. Went to the download files and found sp108770.exe. Clicked on the file and it reinstalled. But still does not exist on the computer.

2 REPLIES 2

‎11-04-2020 05:35 PM

HP Recommended

@PJD2 

 

After a reboot can you see a round    ?     icon on taskbar ? Or Item on Main Menu

 

      hpsa_m.png

 

Regards.

BH
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‎11-09-2020 10:59 AM - edited ‎11-09-2020 12:04 PM

HP Recommended

Hi @PJD2, if you are still having this issue, please follow the steps below:

 

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

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