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HP support assistant

HP Recommended
toshiba satellite pro
Microsoft Windows 10 (64-bit)

so i have this hp support assistance icon on my taskbar and it bothers me, but i cant delete it because i already deleted all hp apps including hp support assistance app. how tha heck is it still on my taskbar? i tried every method and i think that some png file from HP support assistance didnt delete or it corrupted but it really bothers me, so i want it deleted from my computer, also when i click on this nothing happens, if i click 1 time nothing happens, 2 times nothing happes so on.

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Welcome to the HP Community.


If you deleted all the software / applications for any icon / shortcut, then the shortcut is not pointing to anything that will provide an action.  In other words, clicking on the empty shortcut does not work.  It makes sense.


That said, if you click on an empty shortcut / item in the Task Bar, you would normally receive an error of some kind to help you understand what has happened.  No error?


General Answer - A place to start looking for odd bits...


Check Windows Start > All Apps to find applications that are pinned to Start and possibly the Task Bar.

Scroll down in this message to find out how to uninstall software / applications from Settings > Apps > Apps and Features.

Some apps can also be uninstalled from within Windows Start > All Apps



FYI for those reading:

Settings > Personalization > Taskbar

Check the settings / setup



The left over bits might be found in your Startup menu

Right-Click on the Task Bar > Task Manager > Startup

Right-Click on the offending item,



Open file location


If, for example, you choose to Open file location,

Judging by the name of the folder in which the file is found,

Decide whether the action / software / program is something that (still) needs to be uninstalled.


What else?

"Dead" icon on the Desktop?

If you have a left over icon on the Desktop folder that does not actually connect to a software / program,

Right-Click on the empty shortcut and toss it into the Recycle Bin.


What else?

If the item you are trying to remove is actually an  image file with filetype .png ,

If the image file was part of the HP Support Assistant hierarchy,


Normally that image file is removed when you uninstall the HP Support Assistant software / application.



Assuming for the moment that you did try to fully and correctly uninstall the HP Support Assistant,

Double-check the locations of the HP Support Assistant to be sure the software / application is removed.




Optional / Recommended > Before you make changes to your computer:  Create a Restore Point


Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection 

Click (Highlight) your main disk (C) > Select Create a Restore Point



Uninstall the HPSA

Select and uninstall the HPSA type(s) you have installed on your computer...


Uninstall HP Support Assistant Software 


FIRST > Uninstall the HP Support Assistant


Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant


Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.


NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed



 Uninstall HP Support Solutions Framework software from Programs and Features


Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software



When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.


Restart the computer and log in. 




Uninstall HPSA Application >> Apps


FIRST > Uninstall the HP Support Assistant Application


Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall


NEXT > OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features



     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.


     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions


Left-Click on the application (HP Support Assistant) > Uninstall


Restart the computer and log in.




Final Check – Software / Application is Removed


After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.


Settings > Apps > Apps & features


Control Panel > icon view > Programs and Features 


If the software / application is found > Click to Uninstall

Restart the computer and log in.




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