so i have this hp support assistance icon on my taskbar and it bothers me, but i cant delete it because i already deleted all hp apps including hp support assistance app. how tha heck is it still on my taskbar? i tried every method and i think that some png file from HP support assistance didnt delete or it corrupted but it really bothers me, so i want it deleted from my computer, also when i click on this nothing happens, if i click 1 time nothing happens, 2 times nothing happes so on.
If you deleted all the software / applications for any icon / shortcut, then the shortcut is not pointing to anything that will provide an action. In other words, clicking on the empty shortcut does not work. It makes sense.
That said, if you click on an empty shortcut / item in the Task Bar, you would normally receive an error of some kind to help you understand what has happened. No error?
General Answer - A place to start looking for odd bits...
Check Windows Start > All Apps to find applications that are pinned to Start and possibly the Task Bar.
Scroll down in this message to find out how to uninstall software / applications from Settings > Apps > Apps and Features.
Some apps can also be uninstalled from within Windows Start > All Apps
FYI for those reading:
Settings > Personalization > Taskbar
Check the settings / setup
The left over bits might be found in your Startup menu
Right-Click on the Task Bar > Task Manager > Startup
Right-Click on the offending item,
Open file location
If, for example, you choose to Open file location,
Judging by the name of the folder in which the file is found,
Decide whether the action / software / program is something that (still) needs to be uninstalled.
"Dead" icon on the Desktop?
If you have a left over icon on the Desktop folder that does not actually connect to a software / program,
Right-Click on the empty shortcut and toss it into the Recycle Bin.
If the item you are trying to remove is actually an image file with filetype .png ,
If the image file was part of the HP Support Assistant hierarchy,
Normally that image file is removed when you uninstall the HP Support Assistant software / application.
Assuming for the moment that you did try to fully and correctly uninstall the HP Support Assistant,
Double-check the locations of the HP Support Assistant to be sure the software / application is removed.
Optional / Recommended > Before you make changes to your computer: Create a Restore Point
Stop / Exit all programs: Browsers, games, Applications, etc.
Control Panel > icon view > System > System Protection
Click (Highlight) your main disk (C) > Select Create a Restore Point
Uninstall the HPSA
Select and uninstall the HPSA type(s) you have installed on your computer...
Uninstall HP Support Assistant Software
FIRST > Uninstall the HP Support Assistant
Control Panel > icon view > Programs and Features
Scroll down, find, Uninstall the HP Support Assistant
Important: When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.
NOTE: If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".