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Penipawa Honor Student
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HP support page popups

Pavilion 14-ce0
Microsoft Windows 10 (64-bit)

After updating to Windows 10 1903, I am getting popups of Hp support webpage every 20 minutes. This is very frustrating and disturbing.

Is this related to the windows update, or merely an error on the HP system?

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HP Support Agent
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HP support page popups

@Penipawa Welcome to HP Forums Community!

Is it that a new tab opens up randomly, every time you open the browser, 

Or does the browser open up with the support page while you are working on other things?

 

While you respond to that, I suggest you uninstall the HP Support assistant using the below steps and if the issue doesn't occur, simply reinstall it from this link to resolve the issue,

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.


    Figure: Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted
  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected
  4. Restart your computer to complete the process.

If it still appears to be an issue, please run an anti-malware scan on the device and share the results with us.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Penipawa Honor Student
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The issue happened while I worked on other things. Following your solution, it seemed to be resolved. I am now reinstalling the support assistant from the provided link, and hopefully the issue will not happen again,

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HP Support Agent
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@Penipawa That's awesome, these issues occur when the HP Support assistant application settings are changed due to a windows update or if the app is corrupt, a reinstallation usually fixes such issues.

That said, let me know if you need anything else, I'll be happy to help.

Take care and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation