HP touchscreen laptop touchscreen not working.

[HiteshSavani]

I have a touchscreen hp laptop. The touch screen isn't working. In the device manager a yellow alert in the 12C HID Device. I tried to disable it, uninstall it and restarted the pc. But the problem isn't solved. The properties of the 12C HID Device shows the following error: 

This device cannot start. (Code 10)

A request for the HID descriptor failed.

Can you please help?

[VikramTheGreat · Accepted solution]

Hi @HiteshSavani,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear you're having trouble with your touchscreen. The error you're seeing, "Code 10: A request for the HID descriptor failed," typically indicates a driver issue. Here are some steps you can try to resolve this:

 

1. Update or Reinstall the Driver:

• Open Device Manager (Press Win + X and select Device Manager).
• Locate the 12c HID Device under Human Interface Devices.
• Right-click on the device and select Update driver. Choose Search automatically for updated driver software.
• If updating doesn't work, right-click on the device and select Uninstall device. Confirm the uninstallation and restart your laptop. Windows should automatically reinstall the driver 

2. Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for any pending updates. Install them and restart your laptop 

3. Run Diagnostics:

• Restart your laptop and repeatedly press the ESC key until the startup menu appears.
• Press F2 to run diagnostics. If the touchscreen fails during diagnostics, it might indicate a hardware issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[HiteshSavani]

The solution to run diagnostic worked and the laptop touchscreen responded well. But again, when I shut down the laptop, the touchscreen stopped responding. I tried to run the diagnostics once again. But this time touchscreen is not seen in the list of components in the diagnostics.

What could have gone wrong?

[VikramTheGreat]

Hi @HiteshSavani,

Thank you for sharing that. I can sense how frustrating this must be, especially when it briefly works and then acts up again.

Please try a BIOS Restore and let me know what version of BIOS is running on the Pc.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[HiteshSavani]

Your suggested solution worked. 

Thank you very much. Since I do not have the option of a thumb or accept as solution, I am replying through this post.

Regards

Hitesh Savani

[VikramTheGreat]

Hi @HiteshSavani,

That's wonderful to hear — thank you so much for the kind update! I'm really glad the solution helped you out.
 

Even without the "thumbs up" or "accept" option, your message means a lot — and it's more than enough 😊 If you ever run into any more issues, whether it's tech-related or just something you're curious about, feel free to reach out anytime.
 

Wishing you smooth sailing with everything going forward! 🙌

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support