HP true vision camera driver is missing after reinstall now cannot find it online anywhere

[GarthJones]

My true vision HP camera stopped working after windows update now I cannot find the driver to reinstall it! recommendation was to uninstall it bit now HP do not provide the driver. Any help at all on finding the driver to download? 

[VikramTheGreat]

Hi @GarthJones,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We truly understand how disruptive it can be when your HP True Vision HD Camera stops working, especially after a Windows update. Whether it's for work, connecting with loved ones, or capturing important moments, your camera is more than just hardware; it's a window to your world. Let's get it working again.

Here’s What You Can Do:

Step 1: Check Device Manager

1. Press Windows + X and select Device Manager.
2. Expand Imaging Devices or Cameras.
3. If you see HP TrueVision HD Camera, right-click and choose Update driver → Search automatically for drivers.
4. If it’s missing, click View → Show hidden devices. If it appears grayed out, uninstall it and restart your PC.

Step 2: Use HP Support Assistant

HP Support Assistant can automatically detect missing drivers and reinstall them:

• Download it from HP Support Assistant | HP® Support.
• Install and run the tool.
• Go to Updates and check for camera-related updates.

Step 3: Windows Update

Sometimes the correct driver is bundled with Windows updates:

• Go to Settings → Windows Update → Check for updates.
• Install any optional updates listed under View optional updates → Driver updates.

Step 4: HP Driver Page

You can also manually check for drivers using your notebook’s model number:

• Visit the Official HP® Support.
• Enter your notebook’s model (e.g., HP Pavilion 15-xxxx).
• Look under Driver - Keyboard, Mouse, and Input Devices or Software - Multimedia.

If All Else Fails…

If the camera still doesn’t work, it might be a compatibility issue with the latest Windows build. In that case:

• Try rolling back the update: Go to Settings → Windows Update → Update history → Uninstall updates.
• Or restore the system to a point before the update using System Restore.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat