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- HP Community
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- HP utility software detected as threat

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11-20-2019 11:15 PM
Dear HP Community,
I am facing a issue of HP softwares like Recovery.exe, Detect_adddevice.exe etcThis list continues to 370 in total which is being detected as threat/malware while running a full scan using PROTEGENT Antivirus. Kindly let me know how to deal with this.
I can attach scan log, if required. I am cautious in deleting all those utilities as these are core ones.
11-21-2019 10:12 AM
It's clearly a problem known as False Positives with the AV software you are running -- and we can do nothing whatsoever to fix that.
You need to contact the support forum for your AV product to see if they have a definition update that fixes this.
I am a volunteer and I do not work for, nor represent, HP