HP web cam - Entertainment Notebook HP Pavilion dv6-2193el

[alexandernai]

Hi there, my laptop Entertainment Notebook HP Pavilion dv6-2193el upgrade in Windows 10 from W7 and my HP Webcam didn't work . thank you in  advance and sorry for my bad english

[KrazyToad]

@alexandernai

Welcome to HP Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[alexandernai]

Hi, i installed HP Support Assistant and also HP diagnostic but i have not resolved my problem. My HP webcam still not working, and i didn't find it in device management.

Thank you for your help

Alex

[KrazyToad]

@alexandernai

At this point I suggest you perform a Reset and let me if that helps

Link: https://support.hp.com/in-en/document/c04742289

[alexandernai]

Hi, i did the reset in december 2019 on my laptop, but not changed the situation, but i have no intention do it again because it work very well is just the web cam that not working. 

Thank you

Alex

The HP support  don't help at all just because for them is a old laptop.  i bought in december 2010

[KrazyToad]

@alexandernai

It seems the Windows 10 doesn't recognize the Hardware since it's an older Model. You could try using an external webcam if required

Do visit our HP Support Community and drop us a message anytime you need help

Thank you

[alexandernai]

Of course if i need i have to use the external web cam,  this is an unique solution.

Thank you KrazyToad 

ALEX

[KrazyToad]

@alexandernai

Do visit our HP Support Community and drop us a message anytime you need help

Thank you