HP web cam error 0XA00F4244

[EZ2024]

I got error 0XA00F4244, I tried several things but still camera does not work. Any adittional help?

error 0XA00F4244 NO CAMERASARE ATTACHED

14-am009la hp notebook
Número del producto: X3C57PA#AR6
Número de serie: [edited]

Nombre del dispositivo HP-64bits-16ram-white
Procesador Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz 2.00 GHz
RAM instalada 16,0 GB
Almacenamiento 932 GB HDD WDC WD10JPVX-60JC3T0
Tarjeta gráfica Intel(R) HD Graphics 5500 (128 MB)
Identificador de dispositivo 724AA0C3-D85B-47FC-AC00-E4CB257E80E6
Id. del producto 00327-35029-62825-AAOEM
Tipo de sistema Sistema operativo de 64 bits, procesador x64

Edición Windows 10 Home Single Language
Versión 22H2
Instalado el ‎14/‎10/‎2020
Compilación del sistema operativo 19045.6456

[Fabio_L32]

Hello @EZ2024 

The problem is due to the lack of a driver for the current version of Windows; the HP website only has version 1607.

https://support.hp.com/us-en/drivers/hp-14-notebook-pc-series/model/11926693

For your current version of Windows, there isn't one at the moment.

Best regards

[EZ2024]

First of all, thank you for your help. Excuse my ignorance on this matter, but does this mean the webcam will no longer work? What happens if I reinstall the driver? Where can I download the old driver to reinstall it, if necessary? I mean, I don't really understand, and yet I do understand, but your answer hasn't been very clear. What happens if I reinstall the old driver? Where can I find it? What name or id do I use to search for the old driver on the HP website?

[EZ2024]

Link does not working/showed up just general info. and not the driver link. thanks anyway

[Fabio_L32]

Hello @EZ2024 

There's no driver for your most recent version of Windows.

An alternative to see if it works is to try installing the older driver.

https://support.hp.com/us-en/drivers/hp-14-notebook-pc-series/model/11926693

Let me know here if it worked.

Best regards

[EZ2024]

Thanks anyway, the link does not work (no info or driver download link) I got the rest of your point: "no driver avaliable"

[Fabio_L32]

Hello @EZ2024 

Try checking for compatible drivers using the programs below:

ma-config; Driver Easy; Drivers Collection; Drivers Booster

Best regards

[EZ2024]

First of all, thank you. Perhaps I didn't explain myself well: the link you sent me takes me to the HP website where I can search for software. But I don't know what word to use to find what I need. I mean, driver... (I don't know exactly what to write), that's the problem. Thanks.

which one should I pic?

[Fabio_L32]

Hello @EZ2024 

Select the graphics driver option there.

Best regards

[EZ2024]

Should I download all? Thanks for your time and help!