HP website not recognising my chromebook's serial number

[fmoff07]

I'm trying to look up my chromebook's warranty on the site and it cannot find it, but I'm quite sure I entered it correctly. I've been looking around on the site trying to find an email to contact but there's nothing like that. 

[Dragon-Fur]

@fmoff07 

Welcome to the HP Community --

Your images have been removed from pubic view to protect your privacy.

Agents and Experts retain access to the information.

That said, I tried a few iterations of the provided serial number and failed to get the expected response.

True - I might have simply missed something.

= = = = = = = = = = = = = = = =

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups.
• Never post or give out your private information to someone (or Website) you don't know.
• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

HP Support  HP World-Wide Support

Select your region and follow the prompts

= = = = = = = = = = = = = = = =

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[fmoff07]

OK, so what would you recommend I do to figure this out?

[Dragon-Fur]

@fmoff07 

Right.

Apologies for not explaining clearly.

Another try:

I do not have a solution.

I do agree Warranty status check does not seem to work.

What?

Even assuming the Warranty is expired, you should be able to check the Warranty status using the serial number at the Product Home

I have sent a request to the Moderator team to have a look.

Should there be a response, look for a message here before the agent uses other means to contact you.

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"