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HP Recommended

HP ProBook 6570b. Computer camera not working Need software/firmware to reinstall and activate update

1 REPLY 1
HP Recommended

Unless you uninstalled the driver it should still be on your PC.  The win7 (backwards compatible with 11) driver is here

 

If you get the message that the best driver is already installed then

bring up the device manager and find the non-working camera driver.

do the "let me pick from a list of available drivers". 

If necessary, uncheck the "Show compatible hardware"

find the driver that is dated about 2015 and select that one.

 

If there is no camera shown in the device manager then you need to enable the "show hidden devices" feature.

 

let me know if there  is a problem.


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