HPSA won't install on my Elitebook 840 G5

[EB840G5]

Hi everyone, I'm Agent49, I'm new but excited to be here

I have been getting a weird issue  where HPSA is not installing after a clean Windows11 system install for the third time now, it shows right after launching the installer a message that says something like 'This version of HPSA appears to be incompatible with your system, you can download a legacy version on the website', that I can't find. Same for Windows 10 when installing the latest HPSA and both systems are fully up to date from this page: https://support.hp.com/us-en/help/hp-support-assistant

Same issue for when I try to install the HP Support Solutions Framework utility that HPSA depends on.

Has anyone else experienced this same issue? If so I’d love to hear any suggestions

Some info:

Device: HP EliteBook 840 G5 (i5 8th gen)

BIOS: Q78 01.30.00 Rev.A

Windows 11 24H2

[Paul_Tikkanen]

Hi:

See if this version works for you:

VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021

https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114036.exe 

[EB840G5]

Thanks. Downloaded and installed the softpaq, but HPSA only shows in settings>apps along with HP Support solution framework and doesn't show up in all apps list startup menu, and restarting the pc changed nothing

[Paul_Tikkanen]

Sorry that version didn't work.

The only other suggestion I can offer would be to try a newer version than 8.8.34.31 but an older version of the current one:

9.12.43.0     Dec 20, 2021

sp136727.exe

[EB840G5]

Thanks for you time.

I will see this version next

[Paul_Tikkanen]

You're very welcome.