HPSC will not install updates. When I try to do it manually Support says my Product Number is wrong.

[MarkJon]

HPSC will not install updates. When I try to do it manually Support says my Product Number is wrong and my Serial Number is used on many devices.

Since I can't ID this notebook I can't get to the files I need to update.

This is the product number taken directly from the HPSA  X7W84UA#ABA

Support says it is incorrect.

Any ideas.

Thanks.

[EddyK · Accepted solution]

Hi MarkJon,

Sorry if I misunderstood anything, but I was able to access your computer's Software and Drivers page.

Here it is: https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series-touch/10862302/model...

You can then install drivers and there shouldn't be anything in your way.

Are you perhaps running into trouble when launching the installer?

Hope this helps,

kem579

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[MarkJon]

kem579

Many thanks for your very quick middle-of-the-night response. I followed your leads and found my machine's actual model name 15ay014dx...HP Notebook Touch. From there, the downloads and installs went smoothly.

You did a great job and I appreciate it.

Best regards, 

MarkJon