cancel
Showing results for 
Search instead for 
Did you mean: 
Lappy_01
New member
1 0 0 0
Message 1 of 2
87
Flag Post
HP Recommended

Solved!

Hanging problem

Hp 1058tx
Microsoft Windows 10 (64-bit)

I bought a new laptop few days ago and it abruptly got hang twice and stopped working while playing a game. Can someone please help me resolve the issue?

1 REPLY 1
Level 15
Level 15
19,082 19,024 1,779 4,201
Message 2 of 2
51
Flag Post
HP Recommended

Solved!

Hanging problem

@Lappy_01 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation