Hard Drive Error

[MorLando9137]

I'm getting Hard Disk Drive errors. I left Friday to go on a trip to Tampa, FL and when I returned yesterday the  26th,  my notebook wouldn't come in.  I've ran every tests and it states that I need a Hard Drive Disk 1 and No Hard Drive can be found.  It also wants me to insert a Hard Drive Disk to continue and I didn't get one when I bought the hp. All of my Grad work, 2020-2021 classroom plans,  and family fotos are on my desktop. 

  

 

[WAWood · Accepted solution]

@MorLando9137 

You need to provide us the detailed model number of the laptop if you want further assistance.

[MorLando9137]

Thank you, @WAWOOD.

The detailed Model Number is 15-BS060WM

[MorLando9137]

Thank you, @WAWOOD.

The detailed Model Number is 15-BS060WM

[WAWood]

@MorLando9137 

OK, thanks -- from the HP specs, looks like your PC has a regular 1TB SATA laptop drive.  That is  easy to find online.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205