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HP 14-dk1000 Laptop PC (8VZ02AV)
Microsoft Windows 11

This is the second time this computer won't recognized the HD had to send it to HP to get it fix and now I can't talk to a person because the guaranteed is expired. 

Anybody knows if I can just replaced the HD by myself? or does it have to be sent out to get fix?

Thanks fir the tips

2 REPLIES 2
HP Recommended

@exchilango 

 

Your machine should be one of the following machines

 

               https://partsurfer.hp.com/partsurfer?searchtext=8VZ02AV

 

I picked one of them, its specs

 

             https://support.hp.com/au-en/document/c06955373

 

In this case you can replace HDD. The following Guide gives you information what you have to do from page 36.

 

            http://h10032.www1.hp.com/ctg/Manual/c06242992.pdf

 

I may help you more when I know what EXACTLY is your machine. Please use System information to see what is its SKU, for example

 

             sysmode.png

 

Regards.

BH
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HP Recommended

I changed the HDD and it boots but it doesn't have an operating system in the new HD, is there a way to install an OS or would I have to buy a copy of Windows?

 

 

 

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