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08-09-2020 06:17 AM - edited 08-09-2020 06:22 AM
Is there any way to reduce the hardware reserved RAM?
Official answer from AMD is that you can do that, but HP has its BIOS locked down so there is no option...
Why? It's pretty disgusting to see and 8GB model which has 2GB reserved for the VEGA, which means only 6GB is usable.
According to this, the previous iteration 2700U had its VRAM reduced to 1GB, which would work for me honestly, but this does not exist for 3700U?
Is there an ACTUAL HP employee that could look into this and if not let us choose VRAM, at least reduce it to 1GB.
Solved! Go to Solution.
09-23-2020 02:52 AM - edited 09-23-2020 02:53 AM
BUMP! BUMP! BUMP!
For anyone new here, NEVER EVER ORDER AN HP LAPTOP!
I just left HP and will never return.
I ordered a Thinkpad T14 instead, with Ryzen 7 Pro 4750U, 32GB RAM, 1TB SSD with more ports, and a better display. With student discount is was around $100 more for what I paid for this laptop. What a joke! And on Lenovos BIOS I can at least configure VRAM and set it to 1GB instead of the useless never used 2GB as HP does on their 8GB(!!!) laptops. UNUSEABLE!
08-18-2020 07:48 PM
@WSEOIT I would appreciate if you could specify which model you have, because the complete model name would help identify the components of your device, so I can provide accurate solution to your concern:
That said, I checked your link and it seems a BIOS update helped the user, if you've not checked that yet: click here to find and install the same
If that didn't work, there's no setting as such we can change on a hardware level, we'll have to wait for another BIOS release to sort this, and there's no information on when the next would be released.
P.S: Welcome to HP Community 😉
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I am an HP Employee
08-19-2020 10:52 AM
HP Pc’s uses a customized BIOS setting (Tattooed BIOS) of which some features including overclocking and increasing the VRAM are locked.
This is done in the best interest of safeguarding the PC for the optimal performance and not to cause any extensive component failure.
To conclude, the VRAM on your PC is already shared with a specific value and its locked and cannot be changed.
I Am An HP Employee
08-19-2020 03:05 PM - edited 08-19-2020 03:09 PM
Yes, but limiting those options is rather crippling performances.
I have used the laptop for a year and have never reached above a gigabyte, so it hurts the performance instead considering you only have 6GB, and 2 of them are for Windows Processes.
You think you are making us a favor, but trust me, you don't.
Can you at least tell me if the laptop has upgradable RAM? I'd like to know if either 2 or 1 slots are soldered.
08-20-2020 11:49 AM
Well, that's a shame.
Will either throw the laptop away or give it to my mom and I'll buy a Lenovo ThinkPad.
I am done with HP for good.
So many pathetic decisions made both by the whole company
08-21-2020 04:59 AM
I understand your concerns and frustration with the Product
I can escalate your case to HP's Regional Escalation Team
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