Hardware diagnostics not up to date

[TypeM]

My screen shows up like this every time I turn on the laptop. How to solve this?

[Raj_05 · Accepted solution]

Hi @TypeM,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your Victus by HP Gaming Laptop 15.6" displays a "Hardware Diagnostics not up to date" message every time you turn it on, here's how you can resolve it.

Update HP PC Hardware Diagnostics UEFI

• Download the latest version of HP PC Hardware Diagnostics UEFI from the official HP Support website:
  1. Go to HP Software and Driver Downloads.
  2. Enter your laptop model (e.g., Victus by HP 15) and select your operating system.
  3. Look for "HP PC Hardware Diagnostics" under Software - Tools or a similar section.
• Install the update by following the on-screen instructions.

Update BIOS

• Check if your BIOS is up to date:
  1. Open HP Support Assistant (if installed).
  2. Navigate to Updates and check for a BIOS update.
  3. If an update is available, install it.
• Alternatively, download the latest BIOS update from the HP Support website and install it manually.

Clear Temporary Diagnostics Files

• Restart your laptop and access the UEFI Diagnostics Menu by pressing the F2 key repeatedly during startup.
• Run a basic diagnostic test (e.g., Quick Test or System Test).
• After the test, exit and restart your laptop to see if the message disappears.

Check for Software Conflicts

• Ensure that the HP Support Assistant and other system utilities are up to date. Outdated software might cause errors.
• Open the HP Support Assistant, go to the My Devices section, and click Updates to install the latest updates for your laptop.

Reset HP Hardware Diagnostics Settings

• Restart your laptop, access the BIOS menu (press F10 during startup).
• Look for an option related to Diagnostics or UEFI settings and reset to default (if available).

Disable Startup Diagnostics Reminder (Optional)

• If you prefer not to see the reminder message:
  1. Open the HP Support Assistant.
  2. Navigate to Settings > Notifications.
  3. Disable the notification for hardware diagnostics.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[jimsenvy]

I think its disgusting to expect an ordinary user to follow all this simply because by diagnosing the health of my 17 Envy, it tells me that I should get the latest version and update my 10.3.2.0 version. Why not provide a link that takes me straight to the download page and then tells me what the latest version is so that I can see what to download and then it should all be doing the rest automatically. VERY DISAPPOINTED IN HP DIAGNOSTICS.