Have a laptop which is Bitlocked, replaced M.2 SSD and windows won't recognise the hard drive

[Steve-BRD]

Have a laptop with the model 15s-fq2037tu that randomly bitlocked me and I never received the key to unlock it. I bought a new M.2 SSD to replace the internal one with and when I went to boot and do a fresh install with a USB installer it won't recognise the hard drive. I have tried searching for the correct drives for the laptop but no matter what I download, I cannot seem to get the drivers to be recognised on another USB device. Was wondering if there was someway I could be helped, thank you.

[Paul_Tikkanen]

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

The attached file is good for both W10 & W11.

Copy all of the files in both folders in the attached file to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the W10/W11 installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

Click Next and Windows should find the drive and install.

Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the software on another PC to create the recovery media, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is 2S4T6PA#ABG