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‎10-13-2020 03:14 PM

HP Recommended
Product: HP Care Pack

Hello! I ordered my HP Care Pack over three weeks ago and haven’t received it in the mail yet at my home. What do I need to do to receive what I ordered? Thank you so much!

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2 REPLIES 2

‎10-13-2020 07:19 PM

HP Recommended

@Shannon239, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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‎10-15-2020 12:34 AM

HP Recommended

I have also ordered it a month ago but i can't get the mail till yet , i have contacted to the hp center but they told me wait for some time it will come soon your order will be delivered soon but i can't get mail yet  PupilPath

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