Showing results for 
Search instead for 
Did you mean: 
Level 1
10 5 0 0
Message 1 of 2
Flag Post

Having issue with not being able to sync my H.P. ENVY with my Microsoft acct?

HP Recommended
H.P. Envy
Microsoft Windows 8.1 (64-bit)

I am having problems with not being able to sync my p.c. with my Microsoft acct so that will be able to access the Cloud and access the Microsoft store? I made a new Microsoft email which is different from the Gmail I'm using. I understand that this doesnt matter? And I have tried several times changing the email access with Microsoft but for months microsoft says that this service to switch emails to be able to access this is out of service at this time? I`m not real computer literate so please know this upfront. 


                                                                                                          Thank you, James


Level 16
Level 16
33,204 32,682 3,047 11,041
Message 2 of 2
Flag Post
HP Recommended



This just is not something we can do.


You need to fix / change / update your Microsoft Account with Microsoft.


Start Here:

Change the email address or phone number for your Microsoft account


Read everything.

If still not "there" , that is, you cannot do what is required, or the instructions do not apply - or you just need help


Near the bottom of the page, Click "How can we help you?"

Continue and follow whatever instructions are provided...


Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .






Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation