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Hello Face Not Recognizing Face

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

Hello Face is no longer working.  Worked for a while and several months ago became temperamental, working 1 in 10 times maybe.  I've removed the "profile" and tried setting up again through account sign-in options.  Camera works and usually the box around my face appears with several white dots around eyes and mouth, but never seems to get a biometric image of my face.  Different lighting and angles have not helped.


I've followed all of the steps in but no joy.


Thanks in advance for your help

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Message 2 of 2
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HP Recommended

Hey @SpaceFuller  😉


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 





I work on behalf of HP.
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