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LinnHtet
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Message 1 of 2
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Hello Face Recognition doesn't working

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HP Pavillion Gaming Laptop 15-ec1047AX
Microsoft Windows 10 (64-bit)

My New Laptop is showing it says "This Option Is Currently Unavailable" and "We couldn't find a camera compatible with Windows Hello Face". I cant  set up Hello Face Recognition .Please can someone help me with this issue.

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banhien
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Message 2 of 2
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@LinnHtet 

 

Its specs

 

   https://store.hp.com/th-en/default/hp-pavilion-15-ec1047ax-1k3y9pa.html

 

It only has  HP TrueVision 720p HD camera with integrated dual array digital microphone. To be able to use Hello Face Recognition you need a 3D/IR camera.

 

You machine does not have required camera

 

Regards.

BH
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