cancel
Showing results for 
Search instead for 
Did you mean: 
cisconice
New member
2 0 0 0
Message 1 of 1
92
Flag Post
HP Recommended

Hello Sign-in Biometric driver re-install

Elitebook x360 1030 g2
Microsoft Windows 10 (64-bit)

device manager.JPGsignin hello face.JPGAfter a windows update, the hello sign-in was not working. I got error that said Couldn't turn on camera at the login.   When I look at the hello sign-in setting , it said windows couldn't find a compatible camera.   When I look at device driver, there was a big exclamation mark on the biometric driver for facial recognition.   Half asleep, I uninstalled it , thinking that after a reboot, it would re-install itself.    Well, I was so wrong.  It didn't.   Now I am on a hunting mission to find what I uninstall and try to install back.  I can't find anything in the hp download.  It could wrap up in some software package.   

 

If anyone know what is the driver, I would appreciate if you would share it with me.  

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation