Help Confirm Original Microsoft Office Home & Student 2021 Licence

[rahul339]

Subject: Help Confirm Original Microsoft Office Home & Student 2021 Licence

Hello HP Support Community,

I own an HP laptop with the following details:

• Model: HP Laptop 15s-fq5xxx

• Product Number: 67V53PA#ACJ

• Operating System: Windows 11 Home Single Language

The original product listing for my laptop states that Microsoft Office Home & Student 2021 was included.

Office worked when I first purchased the laptop, but I can no longer access it. My Microsoft account does not show an Office licence, and Microsoft Store → Library → Included with device says that my device did not come with additional content.

I would like to know:

1. Was a genuine Microsoft Office Home & Student 2021 licence included with this laptop?

2. If it was included, can I reinstall and activate it without purchasing Office again?

3. How can I recover the original licence if it is no longer linked to my Microsoft account?

Please guide me through the simplest solution.

Thank you.

[Kuroi_Kenshi]

Hi @rahul339,

Welcome to the HP Support Community!

Thank you for sharing your laptop details and explaining the issue with Microsoft Office Home & Student 2021.

We will share the relevant information and guidance regarding your office license and recovery options via email. Please check your registered email inbox, including the spam or junk folder, for further details.

For questions specifically related to Microsoft Office license activation, linking the license to your Microsoft account, or recovering an existing license, you can also contact Microsoft Support, as Microsoft manages Office licensing and activation.

Best regards,
Kuroi_Kenshi

[rahul339]

Hello Kuroi_Kenshi,

Thank you for your response.

I have already contacted Microsoft Support, but they confirmed that no Office license is associated with my Microsoft account. I have tried several troubleshooting and recovery methods, but I still cannot access Office.

However, Microsoft Office Home & Student 2021 was included with my HP laptop when I purchased it, and I remember using Office after setting up the device.

Since Microsoft could not locate my license, I would appreciate HP's help in resolving this issue and recovering the original Office installation and license that came with my laptop.

I have already provided my laptop details in this support thread, so please refer to the existing information.

I hope HP can help me resolve this issue without requiring me to purchase Office again.

Thank you for your support. I look forward to your guidance.