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10-15-2021 08:57 PM - edited 10-15-2021 09:14 PM
Product: HP Revolve 810 G3
Operating System: Microsoft Windows 10 (64-bit)
SOS - For the last couple weeks my "fn" + buttons have gone nutso. My physical volume up key is turning on the narrator, my volume down key is taking a screenshot! (not cool).
fn + f11 will still turn the keyboard backlight on, that's normal.
fn + f12 turns on airplane mode, not sure if that's normal.
When I try to increase brightness with fn +f10 I get this:
HP Hotkey UWP Service
Error : HP Software Framework is not installed in the System.
For manual installation please download and install the link - ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe
NOTE: Restart system after installation.
If I follow that link (which I cannot copy and have to type out), the window opens a pop up asking if I want to:
Open Pick an app?
A website wants to open this application.
My options are: Open pick an app? or Cancel.
Neither amount to anything. I'm not about to pick an app (Chrome, Explorer or Edge are top 3, Look for an app at the Microsoft Store' is 4th option)
Seems a bit fishy. An executable file!?
fn + F5 still mutes and unmutes
fn + f4 - no other video output so who knows
fn + f2 will
Please help! Did I do something to my hotkeys? Is there a driver issue? I'm getting nowhere. Would love to rule out a virus/security breach of any kind.
1 REPLY 1
10-16-2021 10:27 AM - edited 10-16-2021 10:27 AM
try to install this softpaq https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103615.exe
HP Hotkey Support
it seems that they forgot to add this for Revolve 810 G3.
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