Help with Display Settings as Too Dark

[Kaz_D]

Please can someone help me. I have just bought brand new laptop HP Envy x360 Convertible 15-dr1021na (this model is not showing on the virtual agent so struggling to get help)

The Display is so Dark that I am struggling to work on the laptop, but brightness is at 100%.

What I have done so far to try resolve is
• Access the Display settings and increased the brightness to 100%
• Checked and applied all possible updates and re started laptop
• Checked Battery Saving options it is at 100%

Please can someone help me by suggesting other things I can do to resolve this. Thank you

[WAWood]

@Kaz_D 

You might have Dark Mode enabled and if this is the case, everything will be really dark.

To check that, do the following:

1. Go to Settings
2. Open Personalization
3. Go to Colors
4. Look at the bottom of the screen under Choose your Mode and select Light

That should brighten up everything.

[Kaz_D]

Hi 

Many Thanks for the help, unfortunately Light was already selected so this has not fixed the problem 

[WAWood · Accepted solution]

@Kaz_D 

OK, then unless there is some way to bring up an on-screen dialog that allows you to set the screen in hardware, then I see no way to change the overall brightness level other than what you've already done.