Help with F-keys

[KT203]

I'm trying to use my F-keys but it keeps saying "HP Hotkey Support"

[Deep_World]

Hi @KT203,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you trying to use the F-keys for standard functions (like F5 to refresh, F2 to rename) or for HP-specific shortcuts (like brightness/volume)?
• Do you see the “HP Hotkey Support” message every time you press an F-key, or only with certain ones?

Kindly find the  Troubleshooting Suggestions :

1. Check BIOS Settings
   • Restart your laptop and press Esc or F10 to enter BIOS.
   • Look for an option called Action Keys Mode.
   • If enabled, you’ll need to press Fn + F-key for standard functions. If disabled, the F-keys will work directly.
2. Update HP Hotkey Support Driver
   • Go to the HP Support website for your model.
   • Download and install the latest HP Hotkey Support or Quick Launch Buttons driver.
3. Windows Keyboard Settings
   • Open Windows Settings → Devices → Keyboard.
   • Check if any accessibility or shortcut settings are interfering with F-key behavior.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World