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‎12-08-2022 10:41 PM

HP Recommended
Product: HP Notebook - 17-by0087cl
Operating System: Microsoft Windows 11

I have a very serious problem with my HP Laptop 17 inch by0087cl the hinge on the right side Is broke or breaking causing stuff to rub when I open it. This has caused the right side of the case to crack. Would someone with HP please contact me. This was my dream machine that HP is causing it to be my nightmare. I have searched online and see this is a very common problem with the hinges. Please someone help me. All I would like is it to be fixed or replaced. I’m sending emails daily BUT get no response. Come on HP don’t let me down. Please do the right thing. Thank you in advance for your help. 

Category:
1 REPLY 1

‎12-14-2022 05:55 AM

HP Recommended

Hi @Peach5555,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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