Hewlett-Packard - USB - 11/11/2018 12:00:00 AM - 49.0.4395.18315....

[Bluebird48]

Hewlett-Packard - USB - 11/11/2018 12:00:00 AM - 49.0.4395.18315... came with a windows update...and it does NOT pertain to me or my system and can't get rid of it...since I don't have what ever printer it is for!

Does anyone have any ideas!!??!!

It supposed to be and 'update'...but of course won't install because I don't have what it is 'looking' for!!

How do you get this bloody to go away??

[Max3Aj]

@Bluebird48, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We see that you're experiencing an issue with an old HP USB driver update (dated 11/11/2018, version 49.0.4395.18315) stuck in Windows Update, and it won't install because you don't even have that printer. 

Here’s how you can remove it:

Option 1: Hide the Update (Recommended)

Microsoft provides a tool called "Show or Hide Updates Troubleshooter" that allows you to block specific Windows Updates from appearing.

1. Download the tool from Microsoft here:
   wushowhide.diagcab
2. Run the tool.
3. Click Next, then select Hide updates.
4. It will display all pending updates, including the Hewlett-Packard - USB driver.
5. Choose that update to hide it.
6. This will prevent it from showing up again unless you manually unhide it.

Option 2: Manually Remove the Driver Package (If Partially Installed)

If you see remnants of the driver in Device Manager (even under "hidden devices"):

• Press Win + X and select Device Manager.
• Click View > Show hidden devices.
• Look under Universal Serial Bus Controllers or Printers for any HP-related entries.
• If you find an old HP entry, right-click it and select Uninstall device.
• Also, check under Print queues for any related entries.

Option 3: Clear Windows Update Cache (If Stuck)

If the update appears to be "stuck" in Windows Update:

1. Press Win + R, type services.msc, and hit Enter.
2. Locate Windows Update, right-click it, and select Stop.
3. Navigate to C:\Windows\SoftwareDistribution\Download.
4. Delete everything inside that folder (do not delete the folder itself).
5. Return to Services and restart Windows Update.
6. Reboot your computer.

This process can help clear stuck updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Bluebird48]

Hi,

 Thanks for all the info. I 1st tried option 1! It worked!!! Unreal!!! And to test that I requested a check for updates. All good! So my fav laptop is looking great!! Thanks so much for all the options!!

 Bluebird48!!

[Max3Aj · Accepted solution]

@Bluebird48, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Max3Aj