Hewlett-Packard - USB - 55.0.4935.2132 Installation status: Failed

[This_Bites]

System is apparently trying to install a USB driver for the new "Smart Tank" printer, but fails every time (for the last 12 days).

Windows 7 update info:

Hewlett-Packard - USB - 55.0.4935.2132

Installation date: ‎1/‎16/‎2025 9:55 PM

Installation status: Failed

Error details: Code 800F020B

Problem occurs on daily shutdown; has occurred since installation of "Smart Tank" 7602 All-in_One printer

[Irfan_06]

Hi @This_Bites,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

The error 800F020B typically means that Windows is trying to install a driver for a device that is either disconnected or not detected properly. Since this issue started after installing your HP Smart Tank 7602 printer, here are some troubleshooting steps:

1. Verify Printer Connection

• Make sure your HP Smart Tank 7602 is turned on and connected (via USB or network).
• If it's connected via USB, try using a different USB port.
• If using Wi-Fi, ensure that the printer is properly connected to the same network as your PC.

2. Manually Install the Correct Driver

• Go to HP's official support website and download the latest Smart Tank 7602 driver for Windows 7.
• Install the driver manually instead of relying on Windows Update:
  1. Disconnect the printer.
  2. Uninstall any existing HP drivers from Control Panel > Programs and Features.
  3. Restart the PC.
  4. Run the downloaded HP driver installer.
  5. Reconnect the printer when prompted.

3. Hide the Problematic Windows Update

Since Windows Update is repeatedly trying and failing to install the driver, you can hide the update to stop it from installing automatically:

1. Open Windows Update (Control Panel > Windows Update).
2. Click Check for updates.
3. Locate the problematic Hewlett-Packard - USB - 55.0.4935.2132 update.
4. Right-click on it and select Hide Update.
5. Restart your computer.

4. Run Windows Update Troubleshooter

• Open Control Panel > Troubleshooting > View all.
• Run Windows Update Troubleshooter and follow the instructions.

5. Check Device Manager for Conflicts

• Press Windows + R, type devmgmt.msc, and hit Enter.
• Look for any yellow exclamation marks under Universal Serial Bus controllers or Printers.
• If found, right-click and update driver manually (pointing to the downloaded HP driver).

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[This_Bites · Accepted solution]

Irwin6,

I had already incorporated #3 above as the solution, at least temporarily.  I will look at other solutions that you have provided as I find time to investigate.  Thanks!

[Irfan_06]

Hi @This_Bites,

That's great! Happy to hear that the issue has been resolved for now. I appreciate your efforts in performing the steps to fix it and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support