Hi My hp Spectre touch pad screen is no longer working.

[bill2511]

My ouch pad is no longer responding and working.

[VikramTheGreat]

Hi @bill2511,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Spectre touchscreen has stopped working, here’s a complete set of steps to help you fix it:

Step-by-Step Fix for HP Spectre Touchscreen Not Working

1. Confirm Touchscreen Is Enabled

• Press Windows + X, then select Device Manager.
• Expand Human Interface Devices.
• Look for an HID-compliant touch screen.
  • If it’s disabled, right-click and choose Enable.
  • If it’s missing, proceed to reinstall the driver.

2. Reinstall Touchscreen Driver

• In Device Manager, right-click the HID-compliant touch screen and choose Uninstall device.
• Restart your laptop—Windows should reinstall the driver automatically.

If not, you can manually install it via Windows Update or HP’s driver page: 🔗 support.hp.com/us-en/document/ish_4305073-3491276-16

3. Run HP Hardware Diagnostics

• Turn off your laptop.
• Turn it on and press Esc repeatedly, then press F2.
• Go to Component Tests > Touch Screen.
• Run both the Touch Pointer Test and Drag and Drop Test.

If either test fails, note the 24-digit Failure ID for HP support.

🔗How to Fix HP Computer and Laptop Display and Touch Screen Problems | HP® Support

4. Calibrate the Touchscreen

• Search Windows for Calibrate the screen for pen and touch input.
• Go to the Display tab > Click Setup > Choose Touch Input.
• Follow the on-screen instructions.

5. Update BIOS and Graphics Drivers

• Go to HP’s support site for your Spectre model and install the latest:
  • BIOS update
  • Intel or AMD graphics driver
  • Touchscreen firmware (if available)

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat