cancel
Showing results for 
Search instead for 
Did you mean: 
pboy4real
Level 1
7 3 0 0
Message 1 of 2
79
Flag Post
HP Recommended

Hi. Please I need your assistance

Hp dv6 laptop
Unknown

Please how can I fix missing serial number on dv6 laptop?

1 REPLY 1
Retired
Retired
17,747 17,730 1,292 1,974
Message 2 of 2
47
Flag Post
HP Recommended

Hi. Please I need your assistance

Hi! @pboy4real

 

Did you replace any hardware on the PC recently?

 

If the system board or any other component was replaced on your PC. The product information stored in the BIOS chip would have got erased.

 

HP uses a tool called DMI tool by which the product details are entered on your PC.

 

However, this tool is limited only to HP partners and HP service center technicians.

 

If you have to get the product information entered on the PC. You need to contact HP support for service options.

 

Contact HP support using this link. Click Here

 

Refer this article to know more information about product information missing or invalid error on the PC. Click Here

 

Hope this answers your query!

Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation