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‎10-28-2016 09:53 PM - edited ‎10-28-2016 09:56 PM

HP Recommended
Product: hp notebook 15-ay019tu
Operating System: Microsoft Windows 7 (64-bit)

I was tried to install drivers in my new pc and i done it almost. But i can't find USB 3.0 ROOT HUB driver ( Which is intimated as "unkown device" ). 

 

Another one issue in function keys. They are not working. So i need to install hotkeys driver

 

I have tried lot in internet till now i can't able to find the drivers for my machine so please suggest some useful site to download both drivers.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2016 06:40 AM

HP Recommended

Hi:

 

For the USB 3 issue, download, unzip and run the setup.exe file from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

See if installing this software gets the Fn keys to work.

 

This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76383.exe

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1 REPLY 1

‎10-29-2016 06:40 AM

HP Recommended

Hi:

 

For the USB 3 issue, download, unzip and run the setup.exe file from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

See if installing this software gets the Fn keys to work.

 

This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76383.exe

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