How I can reach the warranty and register team? Also, the keyboard colors didn't change.

[HildorTV]

Hello

I bought this computer yesterday but when I checked the warranty status it started on April 2022... How can solve this problem? Also, everywhere on the internet, this computer has an RGB keyboard but Omen Light Studio doesn't support this device. How can I change the keyboard color? Is there any solution to this issue too? 

[Anand_Andy]

Hi @HildorTV,

Welcome to the HP Support Community

I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

Regarding the keyboard issue, please Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here
• Update Windows : Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them.
• Uninstall and re-Install the HP Omen Light Studio App. 

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HildorTV]

Hello Anand_Andy,

These solutions didn't solve my problem. When I was check the SN for warranty I didn't see any dispute link on the result page. Also, the Light Studio still didn't support my laptop, you could check this photo: https://prnt.sc/ASz739aTY84i

Am I not right? Is not this laptop has RGB keyboard. https://support.hp.com/tr-tr/product/omen-15.6-inch-gaming-laptop-pc-15-en1000/2100371351/model/2100...

[Anand_Andy]

@HildorTV,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!