-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- How To Identify Original HP Laptop and Battery n Charger

Create an account on the HP Community to personalize your profile and ask a question
05-12-2017
06:07 PM
- last edited on
05-12-2017
06:29 PM
by
danny-r
Hi I'm trying to figure out which charger is mine also. Me and my brother mixed ours up. I read online that I can contact support and they can figure out which one belongs to who. The serial numbers don't match. If you could private message me also. I would highly appreiciate it.
05-14-2017 08:34 AM
Hi @KodaBoi,
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
I see from the post that you want help in identifying your battery and charger for your HP laptop. Don't worry I'll try my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
Could you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l
After reviewing your post, I just want to check if it's only the charger or is it both. If this is to do only with the charger, you can go through the product specification and under Power supply, you can see the watt, which will help you identify which charger belongs to you, using this link.
If it's both, I would suggest you can provide me with the serial number of your computer in the private message, so that I can lookup for the details and provide you with the right part number.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world
Available and ready to help.
Regards,
Jeet_Singh
I am an HP Employee
11-21-2018 07:52 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
I work on behalf of HP