How are model numbers deciphered? (Nr, sr, el, em ...)

[SBCAndrew]

Hello, tell me please what the letters mean at the end of the model? For example nr, sr, tx, ss, el, etc. If I understand correctly, this indicates the country in which the laptop is sold. If so, what letters correspond to the Russian Federation and where to find information on decoding the models. Thank you so much! I really look forward to hearing from you!

[SBCAndrew]

is anybody here

[SBCAndrew]

What support for those? nobody is answering. Very bad attitude of HP to customers

[DavidSMP]

Hi @SBCAndrew,

Good Day.  A warm welcome to the HP community. I reviewed the post regarding decoding HP model numbers. I will be delighted to assist you here.

Great description, and an interest observation made for decoding model numbers before posting. Kudos to you for that. 🙂

Please check these links out for further assistance.

 Link 1 is the HP part surfer link: http://partsurfer.hp.com/#!&tab=1

HP PartSurfer provides fast, easy access to service parts information for a wide range of HP and Compaq products. With PartSurfer you can:

• Search for part information by product number, serial number, model name, or part number
• Identify all HP products that use/reference a specific part number
• Filter your search results by part keyword or category
• Display product exploded view diagrams and part photographs
• Generate on-screen and printable reports

Also, you get 4 sections Welcome, User Guide, FAQ, and Contact HP.

Please review that.

This other link: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/What-do-the-part-number-suffixe...  is a resolution provided by a forum expert for some section of the HP model# regarding suffixes. So this should also help you to decode some information.

For further assistance please contact HP technical support at www.hp.com/contacthp/

Then select the country and follow the on-screen instructions.They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[SBCAndrew]

This information is not complete. I did not find the decoding of the codes there - SR and NR. Maybe there is some official source of information? Tell me where to find the directory containing service manuals for HP laptops?

[DavidSMP]

Hi @SBCAndrew,

I reviewed the post comprehensively.There is no such directory or database that gives this information.Great effort and research done on your part. Kudos to you for that. 🙂

The service manual for the computer can be found at this link: http://h10032.www1.hp.com/ctg/Manual/c03939658

This HP internal confidential information that is not shared with consumers.

This is the user guide link for your computer: 

http://h10032.www1.hp.com/ctg/Manual/c03751489

I have provided all the relevant information. For further assistance please contact Hp phone support. HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂