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HP Recommended
HP Notebook - 15-af114au
Microsoft Windows 10 (64-bit)

Hello Team, good morning

My issue is that I have lost my window 10 operating system due to crash of HDD. I do not have recovery disc. Please provide me my operating system or suggest me how can I get it back.

2 REPLIES 2
HP Recommended

Hello

 

for every computer , the easy way to have an USB Key from where install Windows 10 is to go to this Microsoft link

https://www.microsoft.com/en-us/software-download/windows10

 

download the utility , run it.

You need n USB key , at least 8GB.

 

then you wil need to install the drivers of your computer, starting using Windows Update.

 

bye

HP Recommended

@GPsri 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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