cancel
Showing results for 
Search instead for 
Did you mean: 
cyan07
New member
1 0 0 0
Message 1 of 2
114
Flag Post

How can I register my pre-installed McAfee app?

HP Recommended
Pavilion 15-ec0xxx
Microsoft Windows 10 (64-bit)

I was able to see the HP registration in HP Jumpstarts before but I closed it immediately because I want to do it later. Then, lately, I searched about Jumpstarts and it shows that I can register my pre-installed McAfee app in it. But when I opened Jumpstarts again, the registration doesn't appear anymore, so I registered my HP laptop on the web but I cannot register the McAfee app anymore. I tried logging in to McAfee personal security app (the pre-installed McAfew app) but it says "Something Went Wrong, Please Try Again", so I don't know what to do anymore.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
26,716 26,589 1,462 1,533
Message 2 of 2
Flag Post
HP Recommended

@cyan07

 

Welcome to the HP support community.

 

This seems to be an issue with the McAfee app.

I request you to contact McAfee to fix this issue.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation