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Message 1 of 2
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How can I register my pre-installed McAfee app?

HP Recommended
Pavilion 15-ec0xxx
Microsoft Windows 10 (64-bit)

I was able to see the HP registration in HP Jumpstarts before but I closed it immediately because I want to do it later. Then, lately, I searched about Jumpstarts and it shows that I can register my pre-installed McAfee app in it. But when I opened Jumpstarts again, the registration doesn't appear anymore, so I registered my HP laptop on the web but I cannot register the McAfee app anymore. I tried logging in to McAfee personal security app (the pre-installed McAfew app) but it says "Something Went Wrong, Please Try Again", so I don't know what to do anymore.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP support community.


This seems to be an issue with the McAfee app.

I request you to contact McAfee to fix this issue.


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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