Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-15-2023 07:05 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1150nd

I need to upgrade my TPM.
I did a little bit of research and find out that I need to upgrade my TPM to 2.0 ( or downgrade to 1.2?), because mine is 1.3 to be able to use Microsoft Office Programs. I need them for school, so I want to log in with my school account and every time when I fill in my school e-mail I do get an error and it says: TPM does not work. Is my TPM version really the problem I found out? 

I hope someone can help me out! 

Category:
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.