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‎03-03-2023 07:50 PM

HP Recommended

I recently purchased photoshop elements 2023 online. When I went to download it to my laptop, a box pops up saying that the download isn't verified from Microsoft and will not let me download it. I went on Microsoft apps and downloaded the free trial and thought it would let me put it my purchase code however it does not give me that option. In the app, I clicked on manage my settings to see if I could go through it there, however that just sends me to the link to download from online. And then I go through getting the dialoque box again saying it won't allow me to download. Please help!

 

Category:
2 REPLIES 2

‎03-03-2023 08:12 PM

HP Recommended

@L2010 

 

Please ask Adobe how to download the product. Photoshop elements 2023 it NOT a product from HP nor Microsoft. Please try the following Guide

 

            https://helpx.adobe.com/au/download-install/kb/photoshop-elements-downloads.html

 

Regards.

BH
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‎03-04-2023 06:07 PM

HP Recommended

I spoke with adobe but that is not my issue. There is a setting on my laptop that is blocking me from downloading anything from online. I tried downloading something else as well and it blocked me. Could someone please tell me which setting to change so that I can download content from the interNet. Thank you 

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