How do I download the driver Synaptics Touchpad Firmware for Windows 11 (Version 21H2)?

[Sven-Daniel]

I do not have a faming notebook but it does npt work to change it to a ENVY laptop.

I would like to download the driver Synaptics Touchpad Firmware for Windows 11 (Version 21H2) to my computer. How do I proceed?

[Hawks_Eye · Accepted solution]

Hi @Sven-Daniel 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how important it is to get the Synaptics Touchpad firmware installed correctly, especially when you’ve already tried adjusting the model selection and it hasn’t worked as expected. Thank you for sharing the details—it helps us focus on the right path forward. 

Let’s go step by step to make sure you can download and install the correct driver for Windows 11 (Version 21H2).

 

Step 1: Identify Your Exact Product

The firmware and driver packages are specific to each notebook model.

1. On your keyboard, press Windows + R, type msinfo32, and press Enter.
2. In the System Information window, note down the System Model.
3. This model number will guide you to the correct driver page.

 

Step 2: Go to HP Drivers Page

1. Open this link: HP Customer Support - Software and Driver Downloads
2. Enter your notebook’s model number in the search box.
3. Select your operating system as Windows 11 (Version 21H2).

 

Step 3: Locate Synaptics Touchpad Driver

1. In the driver list, expand the Driver-Keyboard, Mouse and Input Devices section.
2. Look for Synaptics Touchpad Driver or Synaptics Touchpad Firmware Update Utility.
3. Click Download and save the file to your computer.

 

Step 4: Install the Driver

1. Double‑click the downloaded file.
2. Follow the on‑screen instructions to complete installation.
3. Restart your notebook after installation to ensure the firmware update is applied.

 

Step 5: Verify Installation

1. Press Windows + I to open Settings.
2. Go to Bluetooth & devices > Touchpad.
3. Confirm that the touchpad options are available and responsive.
4. You can also check Device Manager > Mice and other pointing devices to see Synaptics listed.

 

Step 6: Optional Check with HP App

1. Open the HP App from the Start menu.
2. Add your notebook if not already listed.
3. Use the Support > Troubleshooting > Diagnose & Fix option to confirm the touchpad driver is functioning properly.

By following these steps, you’ll be able to download and install the correct Synaptics Touchpad firmware for your Windows 11 notebook.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Sven-Daniel]

Thank you for your your help 😊

[Hawks_Eye]

You are very Welcome @Sven-Daniel 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide! 😊

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye