How do I find what replacement battery I need.

[GJMJ]

I have received a message at start up that my battery needs replacing. On the battery there in a note "replace with spare 7567 43 -001". I have so many different reference numbers for both the lap-top and the battery, but when I go into HP Parts store, there is no answer to what replacement battery  I need to get, quoting any of these numbers. There is a similar looking battery with a reference N2L84AA#ABB, but I cannot find from any HP source whether this is suitable. Anybody now what I need or even what reference numbers I need to quote to get HP to tell me. I do find the HP virtual assistant totally useless.

[banhien]

@GJMJ 

Part # 7567 43 -001 is the one you need. You can order from HP Part Store

            https://partsurfer.hp.com/Search.aspx?searchText=756743-001

Amazon UK does not stock this item.

Regards.

[GJMJ]

Hi.

I have tried HP Part Store several times, using this reference and many other which were shown on the battery. I regret to say that they were no help at all; in fact, the site was quite useless.

I am now hoping that I have found the battery that I need through a company called laptopbatteries.co.uk and keeping fingers crossed that this will solve my problem. I may need to report back if it doesn't.

GJMJ