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05-27-2021 02:17 PM
I have received a message at start up that my battery needs replacing. On the battery there in a note "replace with spare 7567 43 -001". I have so many different reference numbers for both the lap-top and the battery, but when I go into HP Parts store, there is no answer to what replacement battery I need to get, quoting any of these numbers. There is a similar looking battery with a reference N2L84AA#ABB, but I cannot find from any HP source whether this is suitable. Anybody now what I need or even what reference numbers I need to quote to get HP to tell me. I do find the HP virtual assistant totally useless.
05-27-2021 03:22 PM
Part # 7567 43 -001 is the one you need. You can order from HP Part Store
Amazon UK does not stock this item.
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05-30-2021 04:20 AM
I have tried HP Part Store several times, using this reference and many other which were shown on the battery. I regret to say that they were no help at all; in fact, the site was quite useless.
I am now hoping that I have found the battery that I need through a company called laptopbatteries.co.uk and keeping fingers crossed that this will solve my problem. I may need to report back if it doesn't.
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