• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-14-2020 01:23 AM

HP Recommended
Product: Hp Omen
Operating System: Microsoft Windows 10 (64-bit)

I recently bought this HP Omen used. The person who had it before installed an Alienware hard drive and now my laptop thinks it is a Dell Alienware17 R5. Is there a way to download everything or reset this hard drive and have it read as a HP Omen and have the features that came with the original Hard drive? I am not able to control my keyboard lights due to the command center installed is Alienware not Omen?

Capture.PNG

1 REPLY 1

‎11-14-2020 06:50 AM

HP Recommended

Hi:

 

If your notebook was made in 2016 or later, it is probably supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.