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Chris_Canfield
Level 2
20 4 0 1
Message 1 of 2
1,309
Flag Post

How do I fix this issue ?

HP Recommended
ProBook 450 G3
Microsoft Windows 10 (64-bit)

 

Chris_Canfield_0-1616382460321.png

I get the following popup message:

 

"HP Software Framework is not installed or not running.

Please download and install HP Software Framework from the link -
ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe. You will need to
restart the system after installation.",

 

when I use the following keyboard commands:

 

Fn + F5,

Fn + F6, &

Fn + F10

 

on my laptop (HP ProBook 450 G3).

 

What do I to to fix this issue ?

 

JUST TO NOTE, this link:

ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

doesn't properly open & may have been removed or is a no longer active or working.

 

Product #: Y6E49UT#ABA

Serial #: [Personal Information Removed]

OS: Windows 10 Pro. - 64 bit.

OS version #: 20H2

OS build #: 19042.870

OS feature Experience Pack Version #:  120.2212.551.0

Chris Canfield
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer, would be to install the HP support assistant software from the link below.

 

Click on the orange download button at the top right of the page.

 

HP Support Assistant | HP® Official Site

 

The HPSA software automatically downloads the HP Software Framework program and that should allow you to install the latest HP hotkey software from your notebook's support page.

 

If you don't want to keep the HP support assistant software installed, I believe you can uninstall it, and it will leave the HP software framework software installed.

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