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HP 17.3 inch Laptop PC 17-c0000 (2W0H9AV)
Microsoft Windows 11

I have read this article

and my system appears to be waking potentially from an ethernet cable. I would like to simply get advice here which key is used on HP machines in Windows 11 to get into the BIOS, and in the BIOS, what menu to navigate.

I think that I have discovered that the ethernet adapter forces the system to go to the lock screen when the screen is off, whereas, if the ethernet cable is unplugged, I have resolved a separate issue. Please advise what the key may be for the indicated system. Thank you.

3 REPLIES 3
HP Recommended

Hi @JoshuaCaleb,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are trying to access the BIOS on your HP 17.3 inch Laptop PC 17-c0000 (2W0H9AV) and enable "Wake on LAN," follow these steps:
 

Entering the BIOS:

  1. Power on or restart your laptop.
  2. Immediately press the Esc key repeatedly (about once every second) as soon as the laptop starts up. This should open the Startup Menu.
  3. In the Startup Menu, press F10 to open the BIOS Setup Utility.

If Esc doesn’t work, you can try pressing F10 directly after powering on the laptop.
 

Enabling "Wake on LAN" in BIOS:

  1. Once in the BIOS Setup Utility, look for a menu called Advanced or Power Management. (The exact menu names can vary slightly based on your BIOS version.)
  2. In Power Management or Network settings, find the Wake on LAN option.
  3. Set Wake on LAN to Enabled.
  4. Save your changes by pressing F10 (usually confirms and saves settings) and then exit the BIOS.

After enabling it, your laptop should respond to a Wake-on-LAN command sent over Ethernet. Make sure your Ethernet adapter in Windows is configured to allow Wake-on-LAN as well (usually found in Device Manager under the adapter’s properties, in the Power Management tab).

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hello, Thank you for your reply. I would like to ask if you think that may help this situation listed on the connected article?

it seems to suggest it. It said to enter BIOS to find the USB device that may be causing the issue, and linked to the aforementioned link in that article. It also said to limit the network adapter (which is linked to the USB adapter), which happens to potentially be linked to BIOS.

HP Recommended

Hi @JoshuaCaleb ,

 

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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