02-23-2019 03:28 PM
How do I get rid of error messages about "HPWarrantyChecker.exe" app? My HP Pavilion 15 warranty is out by well over a year, but recently I began getting the msg repeatedly. I'm new to the community, so don't know if I can attach a photo of the error message, but here goes...
Solved! Go to Solution.
02-25-2019 10:42 AM
Welcome to HP Support Community,
Let's start off by running Windows update troubleshooter:
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Next thing, Uninstall the HP support assistant from your PC and install the latest version of HP support assistant and check if it helps.
In Windows, search for an open Uninstall a program.
On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Restart your computer to complete the process.
Update HP support assistant using this link.
Refer this article to know more information about using HP support assistant.
Also, refer this article to further troubleshoot HP support assistant issues.
Let me know if this helps!
Have a great day ahead! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
02-26-2019 07:55 AM
Thanks for the suggestions! The Windows update troubleshooter found no problems. I got confused on deleting the HP Support Assistant, not realizing it had another name in the list of Programs and Features, but downloaded the latest version which then wrote over that older version and showed yesterday's date on the new installation. My problem about that error message has not been a daily item--it would show up every 2 or 3 days--totally unpredictable. So, thanks very much for your ideas, and I'll continue to watch for the error message. If I go several days without it, hope, hope, I'll let you know that your suggestions took care of the situation. Thanks again!
02-26-2019 05:11 PM
I hope everything should be running smoothly.
Please keep your PC under observation and check how it performs.
If you come across any issues, please feel free to reach out to us and I"ll be more than happy to help you.
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee
03-05-2019 07:47 PM
It's been over 10 days since I first wrote and since you gave me the suggestions. Before that time, I would have had at least one, if not two or three of thoese error messages during that same amount of time, so it looks like you have solved my problem. Thanks very much for your help!