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‎09-24-2021 01:47 PM

HP Recommended
Product: HP Pavillion
Operating System: Microsoft Windows 10 (32-bit)

How do I launch a complaint with HP? I have been dealing with a repair for over a month, whereby deadlines keep getting extended and missed and no one can tell me where my laptop is or if it is going to be repaired any time soon. Is there an email to launch a formal complaint with HP as the service I’ve received has been nothing short of appalling?

 

Category:
1 person had the same question
1 REPLY 1

‎09-24-2021 01:58 PM

HP Recommended

@Bradas01 

 

Answer

You may send your comments to:

Executive Team: CEO email | HP® Official Site

 

Why are there delays?

Various reasons, including and not limited to:

  • Parts sitting on ships in shipping containers and no way to deliver to port
  • Parts at port and delays shipping parts to depots needing those parts
  • Parts not available - for example, there is a world wide chip shortage that is plaguing many industries
  • Specialty repairs take longer even given that parts might be available
  • Lack of communication between departments can make possible delays seem worse, impossible, frustrating

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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