How do I remove a product from my HP account?

[MSStateDawg]

When I go to the Support Home and select Software and Drivers, there are devices listed which I no longer own. How do I remove them?

When I select Manage My HP Account then select Devices, nothing is listed.

[zoey7886]

@MSStateDawg, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Account! 

We're thrilled to have the opportunity to assist you and provide a solution.  

This issue is likely caused by cached data stored in your browser. Follow these steps to clear it and refresh the device list:

1. Clear Your Browser Cache and Cookies

Since the list of devices may be stored locally in your browser data, clearing your cache and cookies should help. Here's how:

For Google Chrome:

• Click on the three-dot menu (⋮) in the top-right corner.
• Go to More tools > Clear browsing data.
• Select All time as the time range.
• Check the boxes for Cookies and other site data and Cached images and files.
• Click Clear data.

For Mozilla Firefox:

• Click on the menu button (☰) and select History.
• Click Clear Recent History.
• Choose Everything as the time range.
• Select Cookies and Cache.
• Click OK.

For Safari (Mac):

• Click Safari in the top menu bar.
• Select Clear History and Website Data.
• Choose All History and confirm.

2. Log Out of Your HP Account

Before clearing your browser data, ensure that you log out of your HP account on the website. Once you clear your cookies and cache, log back in and check the Software and Drivers page again.

3. Check for Browser Updates

Using an outdated browser can sometimes cause issues with cached data. Make sure your browser is updated to the latest version.

After performing these steps, revisit the Software and Drivers page to see if the outdated devices have been removed.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H